At vincentflooring.shop, we want you to be satisfied with every purchase from our range of products. We offer a 30-day return period and free returns throughout the United Kingdom for eligible returns, subject to the conditions below and applicable consumer protection laws.

1. Return Period

You may request a return within 30 days of receiving your order. Please contact our customer support team within this period to begin the return process.

Our voluntary 30-day return policy is separate from your statutory right to cancel and does not limit any rights you have under applicable UK consumer protection laws.

2. Return Conditions

To qualify for a standard return, items should generally be unused, in their original condition, and returned with their original packaging and any included accessories, where applicable.

Please provide your order number or proof of purchase when submitting your return request.

Exceptions may apply to certain products where permitted by law. These exceptions do not affect your statutory rights concerning defective, damaged, incorrect, or misdescribed items.

3. How to Return an Item

To request a return, please follow these steps:

  1. Email us at support@vincentflooring.shop with your order number.
  2. Identify the item you wish to return and explain the reason for the return.
  3. Wait for return instructions from our customer support team.
  4. Carefully package the item and follow the instructions provided.

Please do not send your return to our business address unless our team confirms that it is the correct return address.

4. Return Shipping Costs

We offer free returns throughout the United Kingdom for eligible returns.

Our customer support team will explain the return procedure and applicable shipping arrangements.

For damaged, defective, incorrect, or misdescribed items, we will handle your request in accordance with applicable UK consumer protection legislation.

5. Exchanges

If you wish to exchange an item for a different size, colour, or another available product, please contact our customer support team at support@vincentflooring.shop.

Exchanges are subject to stock availability and our return procedures. Your statutory consumer rights remain unaffected.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or not as described, please contact us at support@vincentflooring.shop.

Include your order number and describe the issue. Photographs may also help us assess your request.

We will review your request and offer an appropriate solution in accordance with applicable UK consumer protection laws.

7. Statutory Right to Cancel

For most eligible online purchases made by consumers in the United Kingdom, the statutory cancellation period is 14 days from the day after receiving the goods, subject to exceptions provided by law.

Where this right applies, you may cancel your purchase without giving a reason, provided you notify us within the applicable legal period.

The statutory right to cancel is separate from our voluntary 30-day return policy.

Certain products may be excluded from the statutory right to cancel where the law provides an exception, including some personalised goods and certain sealed products that have been unsealed after delivery.

Nothing in this policy excludes, restricts, or replaces your statutory rights under applicable UK consumer protection legislation.

8. Contact Us

If you have any questions about returns, exchanges, or your cancellation rights, please contact us using the details below.

Business Name: vincentflooring.shop

Legal Business Name: YOUR BUSINESS NAME

Website: https://vincentflooring.shop

Email Address: support@vincentflooring.shop

Telephone: +33 1 48 63 84 30

Business Address: United Kingdom (UK)

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK local time)

Live Chat Support: 24/7

Time Zone: Europe/London (GMT)

We aim to respond to customer enquiries within 24–48 business hours.